Refund Policy
At our company, we strive to ensure customer satisfaction with every purchase. However, if for any reason you are not satisfied with your Product purchase, our refund policy is outlined below:
Terms and Conditions:
1. Refund Eligibility: To be eligible for a refund, the product must be unused, unwashed, and in the same condition as when you received it. Returns that are damaged, soiled, or altered may not be accepted for a refund.
2. Refund Period: You have 7days from the date of purchase to request a refund for your bed Product. Any requests made after this period may not be accepted.
3. Proof of Purchase: To process a refund, you must provide proof of purchase, such as a receipt or order confirmation number. This is necessary to verify the transaction and initiate the refund process.
4. Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.
5. Refund Processing Time: Once we receive your returned product, our team will inspect it to ensure it meets the refund eligibility criteria. If the return is approved, a refund will be issued to the original form of payment within 10 business days.
6. Refund Amount: The refund amount will be for the price paid for the bed product, excluding any shipping charges or applicable taxes. Promotional discounts or coupons used at the time of purchase will not be included in the refund amount.
7. Damaged or Defective Items: If you receive a damaged or defective bed s, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to expedite the process.
8.Exchange Policy: If you would like to exchange your bed sheet for a different size or color, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
9. Final Sale Items: Please note that final sale items, including clearance or discounted items, are not eligible for refunds unless they are damaged or defective upon receipt.
10. Cancellation Policy: Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible as the order may have already been processed for shipping.
Please review our refund policy and terms carefully before making a purchase. We value your business and aim to provide a seamless shopping experience for all our customers.
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